Privacy Policy SigNeon360
Last updated: September 10, 2025
Welcome to SigNeon360 (“SigNeon360,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit signeon360.com, make a purchase, create an account, contact us, or otherwise interact with our services (the “Services”).
If you have any questions or wish to exercise your privacy rights, please contact us using the details in Contact Us below.
1) Who we are (Data Controller)
For users in the UK/EEA, the data controller is:
SIGNEON360 LTD (Company No. 15834325)
2 Lovell Walk, Rainham, Essex, RM13 7ND, United Kingdom
Phone: +44 7768 855343
Primary support email: contact@signeon360.com.
We also provide customer support via live chat during business hours on our website.
2) What information we collect
We collect and process the following categories of personal data:
- Identity & contact data – name, email address, phone number, billing & shipping addresses.
- Account data – username, password, order history, wishlist, saved addresses.
- Order & transaction data – products purchased, order IDs, prices, taxes, payment status, and courier/delivery information (we do not store full card data on our servers; see Payments).
- Communications data – messages sent via contact forms or live chat, customer service notes, product review content, and marketing preferences (newsletter opt-ins).
- Technical & usage data – IP address, device and browser type, pages visited, time on site, referring/exit pages, and general interaction data (collected via cookies and similar technologies, see Cookies & tracking).
- User-generated content – product reviews, Q&A, uploaded files where applicable (e.g., artwork for custom designs).
- You may also provide optional information (e.g., company name for VAT invoices).
3) Children’s privacy
Our Services are not intended for children under 13 (and under 16 in the EEA/UK without parental consent). We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us so we can delete it.
4) Why we use your information (legal bases)
We process personal data only where permitted by law:
- To perform a contract – to take and fulfill orders, arrange delivery, handle returns/warranties, and provide customer support.
- Legitimate interests – to operate and improve our website, prevent fraud/abuse, keep records of interactions, personalize content, and send service-related communications.
- Consent – to send marketing emails/newsletters and place optional analytics/advertising cookies (you can withdraw consent at any time).
- Legal obligations – to comply with tax, accounting, consumer protection, and product safety laws.
5) Cookies & tracking
5.1 What are cookies?
Cookies are small text files placed on your device that help our site work, remember your choices, and (with your consent) help us understand site usage.
5.2 Essential store cookies (WooCommerce & WordPress)
Because we run a WooCommerce shop, certain cookies are necessary to operate the cart/checkout and your account. Typical examples include:
| Cookie | Purpose | Typical Duration |
|---|---|---|
woocommerce_cart_hash | Helps WooCommerce detect when cart data changes | Session |
woocommerce_items_in_cart | Tracks items in the cart | Session |
wp_woocommerce_session_ | Unique code to locate your cart in the database | ~2 days |
woocommerce_recently_viewed | Powers the “recently viewed” widget | Session |
wordpress_logged_in_ | Indicates when a user is logged in | Session |
wp-settings-{user} / wp-settings-time-{user} | Customizes your WP admin/site view (for logged-in users) | ~1 year |
(Descriptions based on WooCommerce/WordPress documentation.)
Blocking essential cookies may break cart, checkout, or account functionality.
5.3 Analytics/advertising cookies
Where enabled, we may use analytics tools to understand site performance and improve your experience, and advertising pixels to measure ad results. These run only with consent in jurisdictions that require it. You can manage cookies through your browser settings and (where available) our cookie banner/preferences tool.
6) Payments
We accept online card payments through third-party payment processors. When you pay, your payment details are processed directly by the processor on its secure infrastructure; we receive only limited information (e.g., last 4 digits, card brand, status) needed to confirm payment and fulfill your order. We do not store full card numbers or CVV on our servers.
The specific payment methods and providers may vary by country/region. For details, refer to the payment screen at checkout provided by the processor.
7) Newsletters & marketing
If you subscribe to our newsletter (for example, to receive a £20 discount on your first order), we will use your email address to send marketing communications. You can unsubscribe at any time by clicking the link in our emails.
8) Live chat & customer support
If you use our on-site live chat or contact forms, we process the details you provide (e.g., name, email, order number) to respond to your request and improve support quality. Live chat availability is generally during business hours.
9) Product reviews & user content
When you post a review or upload content (e.g., artwork for custom designs), we process that content to display it on the site and to improve our products/services. Please avoid sharing sensitive personal data in reviews or uploads.
10) Sharing your information
We do not sell your personal data. We may share limited data with trusted service providers who help us operate our business, including:
- Payment processors (to securely process payments)
- Warehousing, logistics & couriers (to deliver your order)
- Customer support & live-chat tools (to assist you)
- Email & newsletter platforms (to send you updates/discounts)
- IT/security, hosting, and analytics providers (to run and improve our site)
- Professional advisors & authorities (for legal, tax, anti-fraud, or safety reasons)
These partners are bound by contracts to process personal data only on our instructions and to protect it appropriately.
11) International data transfers
Your information may be transferred to and processed in countries outside your home jurisdiction (including outside the UK/EEA). Where required, we implement appropriate safeguards (such as Standard Contractual Clauses) to protect your data.
12) Data retention
We retain personal data only as long as necessary for the purposes set out in this Policy:
- Orders & invoices – typically up to 6 years to meet tax and accounting requirements (UK standard practice).
- Accounts – while your account remains active (and for a reasonable period afterward if needed to resolve disputes or meet legal obligations).
- Support messages – for as long as needed to handle your request and maintain service records.
- Marketing – until you unsubscribe or your consent is withdrawn.
We may anonymize data for analytical/statistical purposes.
13) Your privacy rights
Depending on your location, you may have rights to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete personal data.
- Delete your personal data (subject to legal obligations).
- Object to or restrict certain processing.
- Port your data to another provider.
- Withdraw consent where processing is based on consent (e.g., marketing or non-essential cookies).
UK/EEA residents can exercise GDPR/UK GDPR rights; California residents can exercise CCPA/CPRA rights (including the right to opt out of sale or sharing for cross-context behavioral advertising—SigNeon360 does not sell personal data). To make a request, see Contact Us below.
14) Security
We use appropriate technical and organizational measures to protect your personal data, including HTTPS encryption, access controls, and data minimization. However, no online service can be 100% secure. If you believe your account or data has been compromised, please contact us immediately.
15) Third-party links & marketplaces
Our site may link to third-party websites (e.g., courier tracking pages) or profiles on marketplaces where we also sell products (e.g., eBay). Each platform has its own privacy policy and practices; please review those when you interact with them. Business details for SIGNEON360 LTD are also publicly displayed on our eBay seller profile.
16) Changes to this Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when the latest changes took effect. Significant changes will be communicated where appropriate (e.g., by email or site notice).
17) Contact Us
- Email: contact@signeon360.com
- Phone: +44 7768 855343
- Live chat: available on our website during business hours
- Postal address (UK): SIGNEON360 LTD, 2 Lovell Walk, Rainham, Essex, RM13 7ND, United Kingdom.