Refund and Return Policy – SigNeon360

At SigNeon360, we are committed to ensuring your complete satisfaction with our custom and pre-made neon signs. We understand that sometimes, returns or refunds may be necessary, and we are here to make the process as seamless as possible. Below is a detailed overview of our Refund and Return policy to help address any questions.

Overview

Our custom neon signs are handcrafted and made-to-order, meaning each piece is designed to meet your unique specifications. Due to the custom nature of these products, returns and refunds are handled on a case-by-case basis, particularly if the item is personalized or if it was created based on specific design requests. If you are unsatisfied with your purchase due to an issue with the product quality or if there was a problem in shipping, please refer to the following sections for further guidance.

Refunds

If you receive a damaged or defective product, we’re here to help make it right. Please follow these steps to request a refund:

  • Notify Us Promptly: Contact us within 14 days of receiving your item to initiate a refund request. Be sure to provide your order number and details of the issue.
  • Proof of Issue: To assess the claim, we may request photos or videos showing the defect or damage.
  • Refund Approval: Once your claim is reviewed, we will notify you if your refund has been approved. If approved, your refund will be processed within 5–7 business days and will be credited to your original method of payment.
  • Custom Product Refunds: Please note that refunds for custom-made products will only be issued if there was a clear error on our part, such as a manufacturing defect or incorrect item.

Exchanges

We do not offer direct exchanges for custom-made products due to their personalized nature. However, if your item arrives defective or damaged, you may be eligible for an exchange. Here’s what to do:

  • Contact Us: Reach out within 14 days of receiving your sign, with your order number and photos of the issue.
  • Exchange Approval: Once approved, we will arrange a replacement. Please note that production and delivery times will vary for custom items.
  • Non-Custom Product Exchanges: For pre-made designs, exchanges may be possible depending on availability. Contact us for more details.

Shipping Returns

If you are returning an eligible item, please adhere to the following shipping guidelines:

  • Return Authorization: Contact our customer service team for return authorization. Unauthorized returns may not be processed.
  • Return Address: Our team will provide you with the correct return address for your region.
  • Shipping Fees: Unless the return is due to an error on our part, you will be responsible for shipping costs. We recommend using a trackable shipping method as we cannot guarantee receipt of your returned item.
  • International Returns: If you’re returning an item from outside our main shipping regions, customs fees and additional charges may apply and are the customer’s responsibility.

Need Help?

Our customer support team is here to assist you with any questions or concerns you may have regarding your order, refund, or return.

We value your satisfaction and are committed to resolving any issues promptly and professionally. Thank you for choosing SigNeon360 for your neon sign needs!

Check the Main Menu location in Apppearance->Menus->Display Location.